Refund / Cancellation Policy
We want you to love what you buy from us :)
If you happen to change your mind before we have shipped your item, you may cancel your order at no restocking cost, and you will be refunded in full, less any fees charged by credit card processors. (For custom orders, cancellation must be received before item has begun the production process.)
If you have already received your order and are not 100% satisfied with your product(s), please email us within 7 days and we will process your request(s) as soon as possible. Please keep all packaging and products in new, unused, and sale-able condition to better process your return request(s).
Due to the delicate nature of the jewelry industry and our commitment to donations, most requests can no longer be accepted, especially if it is just due to a change of mind. Thank you for your understanding :)
Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information.
We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law. We will only retain personal information as long as necessary for the fulfillment of those purposes.
We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
We will make readily available to customers information about our policies and practices relating to the management of personal information. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
Sold Out / Backordered Items
Please allow 2-7 Business Days for items that are Sold Out / Backordered to be shipped.
Due to the unique and handcrafted nature of our jewelry, it takes us some time to get more gemstones and then handcraft the piece ourselves. Since we pull items directly from our boutique store in sunny California, there may be a chance an item listed on website is sold out.
We try our best to keep the stock updated, but in an event it is sold out, we will notify you via email or phone call, in that order, using the contact information entered during checkout. We thank you for your patience and understanding in this matter :)
Terms & Conditions
Catalyst Jewelry Terms and Conditions ("Agreement")
This Agreement was last modified on December 16, 2015.
Please read these Terms and Conditions ("Agreement", "Terms and Conditions") carefully before using www.catalystjewelry.com ("the Site") operated by CATALYST JEWELRY ("us", "we", or "our"). This Agreement sets forth the legally binding terms and conditions for your use of the Site at www.catalystjewelry.com.
By accessing or using the Site in any manner, including, but not limited to, visiting or browsing the Site or contributing content or other materials to the Site, you agree to be bound by these Terms and Conditions. Capitalized terms are defined in this Agreement.
The Site and its original content, features and functionality are owned by CATALYST JEWELRY, et. al., and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.
We may terminate your access to the Site, without cause or notice, which may result in the forfeiture and destruction of all information associated with you. All provisions of this Agreement that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
Links To Other Sites
Revisions and Errata
The materials appearing on Catalyst Jewelry's web site could include technical, typographical, or photographic errors. Catalyst Jewelry does not warrant that any of the materials on its web site are accurate, complete, or current. Catalyst Jewelry may make changes to the materials contained on its web site at any time without notice. Catalyst Jewelry will, however, make updates as reasonable and necessary.
In no event shall Catalyst Jewelry or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Catalyst Jewelry's Internet site, even if Catalyst Jewelry or a Catalyst Jewelry authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
This Agreement (and any further rules, polices, or guidelines incorporated by reference) shall be governed and construed in accordance with the laws of California, United States, without giving effect to any principles of conflicts of law.
Changes To This Agreement
We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions.
Please review this Agreement periodically for changes. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Site or discontinue any use of the Site immediately.
If you have any questions about this Agreement, please contact us.